Frequently Asked Questions

ZeroLoss is a technology platform that connects to your own crypto exchange account and runs automated, non-custodial trading on your behalf, within fixed risk parameters.

No. ZeroLoss is built for people who don't want to learn charts or place trades themselves — you connect an account and the automation handles execution.

Sign up for a ZeroLoss account, connect your exchange with a trade-only API key, and enable the permissions automation needs to begin executing.

ZeroLoss currently supports Binance, Bybit, BingX, OKX, KuCoin, MEXC, HTX, Bitget, Kraken, Coinbase, and Poloniex, with more added over time.

Connecting an account takes a few minutes. Automation typically begins executing within 24 hours of a successful connection.

Minimum balance requirements depend on your exchange and the automation strategy connected to your account — check your dashboard for current thresholds.

Yes. The dashboard is accessible from any mobile browser, so you can check balances, trades, and history from your phone.

No. ZeroLoss runs entirely in the cloud — there's nothing to install on your device.

Automation activates and begins managing execution within the risk boundaries defined for your account. You can check in anytime, but there's nothing further to configure.

Yes. You can revoke the API key from your exchange account at any time, which immediately stops ZeroLoss's ability to place trades.

It means ZeroLoss never takes possession, custody, or control of your crypto. Your funds remain in your own exchange account at all times.

No. ZeroLoss only ever requests trade-only API permissions. Withdrawal access is never requested, accepted, or used, under any circumstance.

In your own account, on the exchange you connect — the same one you already control, with the same login you already have.

Your funds stay exactly where they are, in your own exchange account. Automation would simply stop running; nothing would need to move.

No. ZeroLoss does not pool, commingle, or transfer funds between accounts. Each account's assets and activity remain independent.

Check the permissions on the API key itself from your exchange's API management page — you'll see exactly what's enabled, independent of anything ZeroLoss tells you.

Read and trade only. Never enable withdrawal permission on a key connected to any automation platform, including ZeroLoss.

Exchange account security (password, two-factor authentication, withdrawal whitelists) is your responsibility, separate from ZeroLoss's role in execution.

No. ZeroLoss only requires an API key and secret with trade-only scope — never your exchange login credentials.

Custodial platforms hold your funds directly or require withdrawal-enabled access; non-custodial platforms like ZeroLoss can only place and manage trades, never move funds out.

ZeroLoss operates a large number of autonomous system units — execution, risk control, monitoring, and governance — that run continuously within fixed parameters.

No. Execution is handled entirely by automated units following predefined logic; there is no manual trading involved.

Core automation runs on ZeroLoss's system-defined logic. VIP accounts get access to additional strategy and risk-control options — see our VIP Program page.

Yes. Automation operates continuously, without needing to be manually started, stopped, or monitored.

ZeroLoss executes on the spot and futures markets available through your connected exchange, depending on account configuration.

Automation can pause due to risk limits, exchange connectivity issues, or account-level settings — it is not designed to trade through every possible condition regardless of risk.

Yes. Trade history, balances, and performance are visible in your dashboard at any time.

No. Automation executes based on market conditions and risk parameters — it may place few or no trades during periods that don't meet its criteria.

Automated risk controls are designed to enforce exposure limits and reduce risk during volatile conditions, rather than chase rapid price movement.

Yes, automation can be paused from your dashboard or by adjusting API key permissions on your exchange.

In your exchange's API management settings, create a new key, enable read and trade permissions only, and leave withdrawal permission disabled.

Yes, ZeroLoss supports connecting multiple exchange accounts, depending on your account tier.

You'll need to update the new key in your ZeroLoss dashboard — automation will pause until the new key is connected.

Yes. API keys are stored encrypted and used solely to execute the trade-only actions automation requires.

Most exchanges support IP whitelisting for API keys — check your exchange's documentation, as ZeroLoss's connecting infrastructure IPs are available in your dashboard.

Automation pauses immediately. Trading resumes once a valid trade-only key is reconnected.

Yes, depending on the exchange and account configuration — futures trading typically needs to be separately enabled on your exchange account.

Many exchanges support sub-accounts with independent API keys, which can be connected to ZeroLoss the same way as a main account.

Read permission lets automation see balances and open positions so it can manage risk correctly — it does not grant any ability to move funds.

ZeroLoss takes a share of realized profit generated through automation, as disclosed when you connect your account. No fee is owed on realized losses.

Fee structures depend on your account tier — check your dashboard or the pricing shown at signup for current terms.

If there's no realized profit, there's no profit share owed — ZeroLoss's share is only calculated against actual realized gains.

Profit sharing is typically settled on realized daily profit, as outlined during account setup.

No. Fee and profit-sharing terms are disclosed at the time of account connection, and our Terms of Service outline the general structure.

No. There is no fee tied to losses — only a share of realized profit, when profit occurs.

Fee terms may be updated; material changes are communicated through the Service, consistent with our Terms of Service.

VIP accounts may have different fee or profit-share terms tied to their tier — details are provided during VIP onboarding.

Card fees, limits, and terms are provided when you join the card waitlist — see the ZeroLoss Card page for current details.

Yes. Cryptocurrency trading carries real risk, and automation does not eliminate the possibility of losses, including significant losses.

No. ZeroLoss does not guarantee profits, specific returns, or protection against losses of any kind.

Leveraged or futures trading can result in liquidation — the forced closure of a position — which can cause the loss of some or all allocated funds, independent of ZeroLoss.

Risk control units enforce exposure limits and predefined boundaries, but cannot eliminate market risk entirely.

Automation removes emotional decision-making and inconsistency, but it does not remove market risk — see our Risk & Liability Disclaimer for full detail.

Leveraged futures positions generally carry more risk than spot trading, due to the possibility of liquidation.

Yes. As with any trading activity, you should only allocate funds you can afford to lose.

No. Historical or illustrative figures shown by ZeroLoss are not a guarantee or promise of future performance.

You are responsible for outcomes on your account. ZeroLoss provides automation software only and does not manage funds or provide investment advice.

See our Risk & Liability Disclaimer for complete details.

You share a unique referral link; when someone signs up and connects an account, you earn a recurring share of their trading profit for as long as they stay active.

Commission is tiered — 10%, 12.5%, 15%, and up to 20% monthly recurring, with select account structures reaching up to 25%.

No. There is no cap on total referral earnings — income scales with the number of active, profitable accounts you refer.

No. Commission is based on real trading profit, so an inactive referral does not generate ongoing commission.

Sign up for ZeroLoss and generate your unique referral link directly from your dashboard.

Every referral, trade, and commission is visible in your dashboard in real time.

Commission is calculated on realized referral profit and settled according to the payout schedule shown in your dashboard.

ZeroLoss's referral program is available globally, subject to local law and each user's ability to legally use the Service.

No. Referrals are individual, link-based invitations; the Franchise Programme is a formal business partnership — see our Franchise page for details.

Referral tiers and terms may be updated over time; current terms are always shown on the Referrals page.

VIP is a tier for accounts that want priority strategy access, deeper automation controls, and faster support — while staying fully non-custodial.

VIP access is generally tied to account balance and activity; request access from your dashboard or the VIP Program page.

No. VIP accounts operate under the same non-custodial, trade-only structure as every other account.

Enhanced risk controls, smarter exposure limits, and refined trade logic suited to larger balances.

Yes. VIP accounts get early access to new bots, strategies, and premium features before general release.

Yes. VIP accounts receive priority monitoring and faster support response for automation-related issues.

VIP fee or profit-share terms may differ from standard accounts — details are provided when VIP access is granted.

It's a partnership model that lets you offer ZeroLoss's non-custodial automation to your own network and earn recurring revenue as a long-term partner.

No. ZeroLoss is explicit that franchise partners are long-term partners, not resellers — execution stays centralized with ZeroLoss.

Through a recurring revenue model based on active user accounts under their franchise, rather than one-time commissions.

Dedicated partner support for onboarding, plus a marketing and training toolkit — branding assets, pitch decks, and onboarding guides.

No. Execution and automation are handled centrally by ZeroLoss — your role is building and supporting your own network.

Reach out via the contact link on the Franchise Programme page to start the application conversation.

No. Franchise revenue is designed to scale with the number of active accounts under your network.

The two programs are structured differently — talk to the partnerships team about which structure fits your situation.

A crypto card that lets you spend your crypto like cash, accepted by 130M+ merchants worldwide.

Yes. The card integrates with Apple Pay and Google Pay for tap-to-pay spending.

The card supports monthly spend limits of up to $1,000,000, depending on account tier.

Card availability is rolling out via waitlist — sign up on the ZeroLoss Card page to be notified.

No. The card and trading automation are separate features tied to your account.

The card is designed for global spending through leading card networks — specific supported currencies are confirmed during card issuance.

Card fees and terms are provided during the waitlist and issuance process.

Cash withdrawal availability depends on card network and regional support — details are confirmed at issuance.

Use the “forgot password” link on the login page to receive a reset link by email.

Yes. We recommend enabling two-factor authentication on both your ZeroLoss account and your exchange account.

Contact support to verify your identity and regain account access through an alternate verification method.

Yes. You can disconnect an existing API key and connect a new one from your dashboard at any time.

Yes. Account and API key data are stored encrypted, with access controls and monitoring in place — see our Privacy Policy.

No. ZeroLoss does not sell personal data to third parties.

Yes. Contact support to request account closure and data deletion, subject to legal retention requirements.

ZeroLoss is designed for a global audience, subject to local law and each user's ability to legally use automated trading services.

ZeroLoss works on all modern browsers — Chrome, Safari, Firefox, and Edge — on desktop and mobile.

Use the support contact available in your dashboard, or reach out via the contact details in our legal pages.

Regulatory status varies by jurisdiction. Review our Terms of Service and disclosures, and confirm local requirements independently.

No. ZeroLoss provides automated trading software only and does not offer investment, legal, or tax advice.

ZeroLoss is built specifically around a strict non-custodial model and simple, hands-off setup — no strategy building, no charts, no manual configuration required.

No. Copy-trading mirrors another trader's manual positions; ZeroLoss runs its own automated, rules-based execution rather than copying a person.

Technically possible if permissions don't conflict, but running multiple automated systems on the same account is not recommended due to conflicting order management.

You must be at least 18 years old and legally permitted to use automated trading services in your jurisdiction.

See our Terms of Service, Privacy Policy, Non-custodial Disclaimer, and Risk & Liability Disclaimer.

ZeroLoss is available globally, but you are responsible for confirming that automated trading is legally permitted where you live.

ZeroLoss is operated by ZeroLoss International — see our About Us page for more.

Contact support immediately through your dashboard if you notice unauthorized access or suspicious activity on your account.