Privacy Policy
This Privacy Policy explains how ZeroLoss International ("ZeroLoss," "we," "us") collects, uses, and protects information when you use our website, dashboard, and automated trading software (the "Service").
1. Information We Collect
- Account details you provide, such as name and email address
- Exchange connection metadata and trade-only API key identifiers
- Device, browser, and usage data collected automatically
- Support communications and correspondence you send us
2. How We Use Information
We use collected information to operate and improve the Service, execute automation on your behalf within the permissions you grant, provide customer support, communicate important updates, and meet legal and compliance obligations.
3. API Keys & Exchange Data
API keys are stored encrypted and used solely to execute trade-only actions on your connected exchange account. We never request, accept, or store withdrawal-enabled keys. See our Non-custodial Disclaimer.
4. Cookies & Tracking
Our website may use cookies or similar technologies to remember preferences and understand usage patterns. You can control cookies through your browser settings.
5. Data Sharing & Third Parties
We do not sell personal data. We may share limited data with exchange partners, infrastructure providers, or regulators where required by law or necessary to operate the Service.
6. Data Security
We use encryption, access controls, and ongoing monitoring to protect information, but no system can be guaranteed completely secure.
7. Data Retention
We retain account and trading data for as long as your account is active, and afterward as required for legal, tax, or compliance purposes.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise these rights.
9. International Data Transfers
Data may be processed in countries other than your own. Where this occurs, we take steps to ensure appropriate safeguards apply.
10. Children's Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the Service.
12. Contact Us
Questions about this Policy can be directed to privacy@zeroloss.ai.